Standard Sales Terms & Conditions

The following terms and conditions form an integral part of all sales proposals presented by RoboTeamX, a subsidiary of Bizware Online Applications, Inc. In cases where our written proposal expands or conflicts with these standard terms and conditions, the proposal prevails.

Artistic Rights

We and/or our suppliers retain all data rights to the RoboTeamX products in terms of patents, trademarks and creative content. This means you may not copy our product designs. You may sell or rent the products you purchase from RoboTeamX.

Backorders

When we advise customers of a backorder situation, we always offer customers the option to cancel their order for a complete refund (product & shipping), along with substitutions and partial shipments if possible. If they choose to keep their order open instead, we will work extra hard to get the vendor to resupply us promptly, and we guarantee that such customers will receive their shipment before anyone placing an order afterward. We will also honor the product price on the customer's order even if the vendor raises their prices to us on the resupply.

Completeness

Our www.RoboTeamX.com website, any offer letter we may present, any notes appended to an order, and these terms and conditions form our complete offer. These documents supersede any other documents implicitly or explicitly modifying our offer, as well as any oral or outdated online representations regarding our offer. For example, this means that any promises you were made by a salesperson needs to be part of the order and/or its notes for us to be bound by such promises.

Consequential Damage

By agreeing to purchase RoboTeamX services or products, you waive any claims against RoboTeamX for any indirect, incidental, or consequential damages you may suffer as a result of purchasing such services or products. In the event a competent court rules in favor of such indirect, incidental, or consequential damages against RoboTeamX, you are agreeing to limit the damage award to the price you paid for the offending RoboTeamX service or product.

Custom Interpretation

If any portion of the requirements for your contract to develop custom software becomes open to interpretation, as is often the case, we are free to use our interpretation as long as we can show that interpretation fulfills the written requirement. If you would like a particular interpretation, it is your responsibility to insure that we state your interpretation as part of the written requirements.

Customs and Import Taxes

RoboTeamX is not responsible for the customs, import duties, or any other taxes your country decides to levy against the product we ship to you. In many cases, we don't even know what those taxes will be, and they change from time to time for no apparent reason.

If you refuse to pay your country's import taxes, or for whatever reason your government refuses entry to our product, they will typically either confiscate the product, in which case you get no refund from RoboTeamX, or they will order the product to be returned to RoboTeamX, in which case we will give you a refund less our shipping costs in both directions.

Damage in Shipment

RoboTeamX pays for all products to be insured against damage by the shipper who delivers them. In order to honor claims for such damage, the shipper will require you to provide RoboTeamX with evidence of damage. This will include pictures of the damaged product and damaged box or packaging, if any. Key is that this evidence should be provided upon receipt of the product, and in no case more than 3 days after receipt of product. Otherwise, the shipper may deny our claim on the basis that the product may have been damaged in use after delivery.

If you provide us such evidence of damage within 3 days of receipt, we will provide you replacement product at our cost regardless of our claim with the shipper. If you do not, we will do so only if the shipper honors our late claim. If some or all of the product needs to be returned to us, please see the Returns section below.

If you notice damage upon delivery, please so note on the form the shipper asks you to sign. If the damage appears significant, we support your right to refuse delivery.

Delivery Date Commitments

Some of our products need to arrive by a certain date, typically to be part of an event or project deadline. Whereas we will do our part to expedite such deliveries, RoboTeamX cannot accept responsibility to deliver our products by a particular date. Too many uncertainties can intervene, notably the delivery company over which we have no control. If you place an order for 2-day delivery, for example, our responsibility is to obtain the 2-day delivery rate from the carrier, but not to deliver it in 2 days. That is the responsibility of the carrier. Your recourse would be with the carrier, not RoboTeamX.

If our product arrives too late for an event, you may return it at your expense per our Warranty for a refund, less our costs. We will in no case be responsible for the consequential damage caused by a late shipment.

Expiration

All written offers of pricing and performance expire within three weeks of the date the offer is made unless extended in writing by us or accepted by you, typically by making the payment that is part of our offer. An online pricing expires as soon as new pricing arrives online to replace the old price, whether this occurs with or without notice.

Legal Action

If any legal action or proceeding is brought by either party to enforce any part of our contract, including these terms and conditions, the prevailing party shall recover, in addition to all other relief, reasonable attorney's fees and costs. The venue for all legal action is the nearest court of jurisdiction to San Clemente, County of Orange, California, USA.

Merchantability

We specifically exclude any claims of merchantability or suitability of our products for a specific purpose. This means our services and products are not guaranteed to help you solve a technical problem, integrate with a system you are building, or to accomplish any other purpose whatsoever.

Returns

Please ship returns or any other product to the address below:

RoboTeamX
940 Calle Amanecer, Suite N
San Clemente, CA 92673

In all cases of returns, you are responsible to pack the products to arrive without damage. A good idea is to repack them in the same packaging we used to ship them to you, including all protective layers such as bubble wrap and styrofoam peanuts.

Warranty

All RoboTeamX products are shipped in a sealed plastic case resistant to static electricity. You may return product for a refund as long as you do not break the seal. Once that seal is broken, we cannot accept returned product.